In The Age of Profits-First, Aer Lingus’ Actions Show Compassion For Families Affected By Berkeley Balcony Collapse
Waking up this morning you may have noticed Aer Lingus trending online after what has been described as “an act of compassion” from the airline towards those affected by the Berkeley tragedy. Jonathan Wallace, from Dalkey in County Dublin, wrote a heartfelt ‘thank you’ message to Aer Lingus on their Facebook page yesterday, which has since gone viral. In the message, Mr. Wallace thanks the airline for their “care, sympathy, and utmost professionalism, yet again” as the airline aided the grieving families of those who lost their lives in the balcony collapse earlier this week. Aer Lingus flew family members over to California, and have arranged for them to fly back home so they can bury those they lost. The airline responded to Mr. Wallace simply stating they were “glad to be of some assistance and our thoughts continue to be with the families affected”.
What followed this initial message was an outpouring of touching stories from Irish people, and others around the world, who have experienced Aer Lingus’ famed customer care at its finest. Aer Lingus has a track record of going above and beyond at times for its customers who find themselves in a bad situation and today these stories took over social media and received worldwide coverage.
Only recently Aer Lingus showcased their refreshing attitude to customer care, following the tragic murder in Scotland of a young Irish student, Karen Buckley. The airline flew the family over and provided a private flight back to Ireland as the family returned home with their daughter’s body. Among the stories posted online today are instances where loved ones required assistance in getting home to seriously ill family members and Aer Lingus stepped up and aided their customers in their time of need.
In a world where big companies’ sole focus is on profit margins it is refreshing to see a company step up and go above and beyond. Thank you Aer Lingus.