Energy

Energy

Commission for Energy Regulation


Introduction

The regulator for the electricity and natural gas markets in Ireland is the Commission for Energy Regulation (CER). It was initially established in 1999 under the Electricity Regulation Act 1999. Since then it has had additional functions added to it under other legislation, such as under the Gas (Interim) (Regulation) Act 2002. Under the Water Services Act 2013, it is the regulator for public water and wastewater services.

Role of CER

CER promotes competition in the electricity and natural gas sectors. It also protects the interests of customers, especially the disadvantaged and the elderly, by ensuring that standards of services are set and codes of practices are in place. CER licences electricity and natural gas companies and sets performance standards which it enforces. It tries to ensure that the supply of natural gas and electricity to customers is safe, secure and reliable. Along with the Northern Ireland Authority for Utility Regulation (NIAUR) CER runs the All-Island Project, the aim of which is to create a single market for natural gas and electricity on the island of Ireland.

Consumer complaints

The CER has established an Energy Customers Team to assist customers who are having issues with their supplier or network operator. The Energy Customers Team provides an independent complaints resolution service for customers who have used their supplier or network operator’s complaints handling process and are not satisfied with the outcome.

More information can be found on the Commission’s consumer website energycustomers.ie

Contact

Commission for Energy Regulation

Energy Customers TeamThe Exchange Belgard Square North Tallaght Dublin 24 Ireland  Local:1890 404 404.  Fax:(01) 400 0850                 Homepage: www.energycustomers.ieEmail: energycustomers@cer.ie

Energy

Bord Gáis is a commercial semi-state body that owns and operates the natural gas transmission and distribution networks in the Republic of Ireland. Natural gas can be used for domestic central heating, cooking, real flame fires or tumble-drying. Bord Gáis owns and operates natural gas transmission lines that bring gas from the Kinsale Head off the coast of Cork and from the North Sea gas fields through its sub-sea inter-connector pipeline at Loughshinny in North County Dublin.

The gas supply market in Ireland has been gradually opened to competition in recent years. Since July 2004 all business users have been able to choose their own suppliers. Since July 2007 the gas supply market has been fully opened to competition.

Rules

Residential natural gas connection

If you have an existing, live gas connection, a meter fit can be arranged through your Natural Gas Supplier. Your Registered Gas Installer will confirm if your existing connection is adequate.

If your home is located within 15 metres of a main pipeline, you are allowed to connect to the natural gas network for 250 euro. Outside of the 15-metre radius, a charge of 73.78 euro per metre will be levied. The meter position on your property can be agreed by phone using the geographical mapping system. The ground inside your property will be reinstated. On completion of the gas connection road and footpaths will be reinstated to standards agreed by the local authorities. A number of activities are carried out for existing customers by request.

Activities that carry a fixed fee:

  • Cut off service pipe
  • Lock/unlock or disconnect meter
  • Meter test (in the event of a problem with the meter
  • Special read request

Activities carried out by quotation:

  • Alteration of meter position
  • To request any of these services, contact Bord Gáis Networks on 1850 200 694.


Taking over a gas supply or moving house

If you are a new customer moving into a house that is already connected to the network, you should contact Bord Gáis Energy Supply at 1850 456 200. Alternatively, contact the appropriate supplier for your area. A meter reading should be taken when the previous occupier moves out or when you move in. To avoid the meter being locked or disconnected before you take occupancy, you should give as much advance notice as possible of the handover. You are not liable for any gas used by the previous occupier, however, if you have an outstanding gas bill from a previous address, you may have to pay this bill to avoid interruption of the supply at the new address.

If you are renting the property, you will be required to:

  • Agree to pay the gas bill by direct debit or
  • Pay a security deposit (currently 190 euro)

If you have been a gas customer for the past five years with no history of arrears, your account will be transferred to your new address. Cheques, bank drafts, money orders, or direct debit mandates should be posted to the Accounts Department, Bord Gáis Energy Supply, Foley Street, Dublin1

Cancelling your gas supply contract with Bord Gáis Energy Supply

If you wish to cancel your gas supply contract, you should telephone 1850 456 200, giving 7 days notice. The company may need access to the meter to turn it off and take a final meter reading. Until then, you will remain liable for subsequent gas usage.

Gas meters

The gas meter measures the gas that you use and operates on a two-month credit cycle. Three times a year, a meter reader will call to your home to record the amount of gas you have used in the previous two months. If the meter reader cannot gain access to the meter, he or she will leave a record card for you to phone in or e-mail in a reading. In the intervening periods an estimate of gas usage will be made. Once the meter reading is made, a bill is issued.
When new meters are installed, they are located in external meter boxes. This permits the meter reader to record your gas usage without disturbing you and ensures that accurate bills are issued. The meter box will be locked and you will have a key. You should keep this in a safe place and only open the box to:

  • Check your meter reading
  • Turn off the gas at the meter if you smell gas at home.

If you have a meter box but do not have a key, you should contact Bord Gáis Networks on 1850 456 200, and one will be sent to you. Meters are the property of Bord Gáis and must not be interfered with in any way.

Rates

Standard rate for residential users

The Bord Gáis Energy Supply Standard Rate for residential users is made up of a fixed supply charge of 34.10 euro per two-monthly bill and a single low rate of 2.713 euro per kWh for all gas used. There is no minimum usage commitment so you only pay for the gas that you use.

How to apply

You can pay your gas bill by:

  • Plan-Pay Direct Debit – (Bord Gáis estimates your gas consumption and advises you of the monthly amount to be debited so that your annual costs are spread as evenly as possible over the year).
  • Bill-Pay Direct Debit – (Arranges for the full amount of each bill to be paid by direct debit).
  • By Post – (cheques are made payable to Bord Gáis).
  • Designated Credit Union Budget Schemes
  • Credit Transfer, Bank Giro and Standing Order via your bank
  • Automatic Teller Machines (BOI Pass)
  • Paying your account online with An Post’s public utilities bill payment service
  • Pay as You Use Card
  • Through your local Post Office.

Licensed Gas Suppliers/Shippers currently supplying residential customers.

All gas supply customers have been free to choose any licensed supplier/shipper since 1st July 2007.

BGE 1

Bord Gáis Energy SupplyFoley StreetDublin 1Mr Joseph WalshTitle:  Sales ManagerEmail                           jwalsh@bge.ie.                        00 353 (0) 1 6026436 www.bordgaisenergysupply.ie

FG

         Flogas natural Gas LimitedDublin                    Road,Drogheda,Co. LouthMr.                                       Richard Martin                                 00 353 (0) 41 9831041.    info@flogas.ieWeb: www.flogas.ie

Recently Licensed Gas Suppliers/Shippers

SSE Ireland Limited

                                 SSE Ireland Limited                                            First   FloorFitzwilton HouseWilton              PlaceDublinIreland 00 353 (0) 1 6395211         Managing Director: Mr.  Greenhorn          www.scottish-southern.co.uk

pgvl

Power & Gas Ventures LimitedSabina Czyzowska-RychterDamastown Way,Damastown Business Park,Dublin15  0044 77 95962344 sczyzowska@cobragroup.com

GP

Gazprom LimitedAndrew MorrisGazprom Marketing and     Trading LimitedGazprom House,60                    Marina  Place,Hampton                     Wick,Kingston upon Thames KT1              4BHUnited Kingdom                  andrew.morris@gazprom-mt.com                        www.gazprom-mt.com                                   Ph: 0044 20 8614 1312.                 Fax 0044 20 8614 3054

Licensed Gas Suppliers/Shippers not currently seeking or targeting customers

Rusal Aughinish

         Aughinish Island Askeaton            Co. Limerick 00 353 (0) 61 604000 Fax: 00 353 (0) 61 604242

Electricity Supply Board

             ESB Power Generation.           27 Lower Fitzwilliam Street Dublin 2                       Mr.  Brendan Barry                                 Tel: 00 353 (0) 1 6765831          Fax: 00 353 (0) 1 6615375 www.esb.ie / service@esb.ie

Huntstown Power Company Limited

     3rd Floor Block A           Ashtowngate Ashtown Dublin 15                    Mr. Tom Wilson                           Tel: 00 353 (0) 1 869 2000.     Fax: 00 353 (0) 1 869 2040

Manx Electricity Authority

    P.O. Box 177  DouglasIsle of Man            IM99 1PS Paul Barnett Energy                    Analyst Manx Electricity        Bun-ronseyder BreeLectraghys Vannin  Tel: 0044 1624 687650 mea@gov.imWeb: www.gov.im/mea

Marathon Oil Ireland Limited

        Mr. Kieron M. CarrollBusiness Development ManagerMarathon Oil Ireland LimitedMahon Industrial Estate Blackrock Cork Phone 00 353 (0) 21 4357301 www.marathonoil.com kmcarroll@marathonoil.com

Marathon Oil UK Limited

            Mr. Iain C. GrantBusiness Development Manager Marathon Oil UK Limited Capital House 25 Chapel Street London NW1 5DQU.K. www.marathonoil.com

RWE Trading Ireland Limited

Trigonos HouseWindmill Hill Business Park,Whitehill Way,Swindon,Wiltshire SN5 6PB,EnglandWeb: www.rwe.com

Statoil ASA

         Statoil Ireland Limited Statoil House 6 George’s Dock                       IFSC Dublin 1                      00 353 (0) 1 6368100      Fax: 00 353 (0) 1 8180100 www.statoil.ie

Tynagh Energy Limited

             The Crescent Building, Northwood                                 Park, Santry, Dublin 9                                          Tel: 00 353 (0) 1 8578700                       Fax: 00 353 (0) 1 8578701 info@tynaghenergy.ie www.tynaghenergy.ie

Bord Gáis Networks

               Bord Gáis www.bordgais.ie                                    Bord Gáis Networks          connections - siteworks 1850200694

Sales Local: 1850 632 632 /  Customer Service Local: 1850 673 322 / Customer Accounts Local: 1850 456 200 (Bill Enquiries, Final Accounts, Moving Home) / Appliance Servicing Local: 1850 427 427 (Maintenance and Repairs) / Emergency 24 Hour Service Local (Gas Escapes): 1850 205 050. In the interest of public safety, all emergency messages are recorded.
In the event that Bord Gáis representatives cannot gain access to read your meter, you can register the meter reading yourself using the Dial a Read Local: 1850 427 732.Calling from overseas: + 353 1 819 0395

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